Privacy Policy

R2 Lottery (“we”, “us”, “our”, or “R2 Lottery”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, services, lottery-related features, and associated services. By using our website, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect Depending on how you use our website, we may collect: Personal Information Full name Mobile number Email address Date of birth or age-related information where required Address and state/city information Account/login information Transaction Information Lottery/game or ticket details Ticket/order number Transaction amount Payment status Transaction reference/UTR Refund information We do not intend to store complete debit/credit card, UPI PIN, banking passwords, or other confidential payment credentials on our servers. Payments may be processed through authorized third-party payment providers. Technical Information IP address Browser type Device information Operating system Pages visited Website usage information Cookies and similar technologies 2. How We Use Your Information We may use collected information to: Create and manage your account Process ticket purchases and transactions Provide lottery/game-related services Confirm payments Display or communicate ticket information Process eligible refunds Provide customer support Prevent fraud, abuse, and unauthorized transactions Maintain website security Improve our website and services Send important service-related notifications Comply with applicable laws and regulatory requirements We will use personal data for specified purposes and provide appropriate notice about the data and purposes involved, consistent with India's applicable data-protection framework. 3. Payment Information Payments may be processed through third-party payment gateways. When you make a payment, the payment provider may process information necessary to complete the transaction. R2 Lottery does not request or store your: UPI PIN ATM PIN Internet banking password Card PIN CVV beyond what is required by the payment provider during transaction processing Payment providers may have their own privacy policies and terms. 4. Cookies We may use cookies and similar technologies to: Keep users logged in Remember preferences Maintain sessions Improve website functionality Understand website traffic Detect suspicious activity You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality. 5. Sharing of Information We may share necessary information with trusted service providers when required to operate our services, including: Payment gateway providers Hosting and infrastructure providers SMS/email/communication providers Technical and security service providers Customer-support providers Professional advisers where necessary We may also disclose information where required by applicable law, lawful government requests, court orders, or to protect the rights, safety, and security of R2 Lottery, users, or others. We do not intend to sell your personal information to third parties. 6. Data Security We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can guarantee absolute security. Users are responsible for keeping their account credentials and OTPs confidential. 7. Data Retention We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including: Providing our services Maintaining transaction records Resolving disputes Preventing fraud Meeting accounting requirements Complying with applicable legal and regulatory obligations When information is no longer required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements. 8. Your Rights Subject to applicable law, you may have rights relating to your personal data, including the ability to: Request information about your personal data Request correction of inaccurate information Request deletion where legally applicable Withdraw consent where processing is based on consent Raise a complaint regarding the processing of your personal data India's notified DPDP Rules specifically contemplate mechanisms for withdrawing consent and exercising applicable rights. To submit a privacy request, contact us using the details provided below. 9. Children's Privacy Our services are intended only for users who are legally permitted to use the relevant services under applicable law. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that information belonging to a child has been collected improperly, please contact us. 10. Responsible Use Users must provide accurate information when registering or making transactions. Users must not: Use another person's identity Create fraudulent accounts Attempt unauthorized transactions Manipulate lottery/game systems Use the website for unlawful purposes We reserve the right to suspend or terminate accounts involved in suspected fraud, abuse, or unlawful activity, subject to applicable law. 11. Third-Party Websites Our website may contain links to third-party websites, payment services, social-media platforms, or other services. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. The updated version will be published on this page with a revised “Last Updated” date. 13. Contact Us If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us: R2 Lottery / R2 Mini Mart Email: [your email address] Phone/WhatsApp: [your phone number] Address: [your business address] 14. Important Legal Notice This Privacy Policy is intended as a website privacy-policy template and should be reviewed against the actual way R2 Lottery collects and processes data, the services/payment providers you use, and the laws applicable to your operation.