Privacy Policy
Effective Date: 30 Sep, 2026
R2 Lottery (“we”, “us”, “our”, or “R2 Lottery”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, services, lottery-related features, and associated services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect:
Personal Information
Full name
Mobile number
Email address
Date of birth or age-related information where required
Address and state/city information
Account/login information
Transaction Information
Lottery/game or ticket details
Ticket/order number
Transaction amount
Payment status
Transaction reference/UTR
Refund information
We do not intend to store complete debit/credit card, UPI PIN, banking passwords, or other confidential payment credentials on our servers. Payments may be processed through authorized third-party payment providers.
Technical Information
IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and similar technologies
2. How We Use Your Information
We may use collected information to:
Create and manage your account
Process ticket purchases and transactions
Provide lottery/game-related services
Confirm payments
Display or communicate ticket information
Process eligible refunds
Provide customer support
Prevent fraud, abuse, and unauthorized transactions
Maintain website security
Improve our website and services
Send important service-related notifications
Comply with applicable laws and regulatory requirements
We will use personal data for specified purposes and provide appropriate notice about the data and purposes involved, consistent with India's applicable data-protection framework.
3. Payment Information
Payments may be processed through third-party payment gateways.
When you make a payment, the payment provider may process information necessary to complete the transaction.
R2 Lottery does not request or store your:
UPI PIN
ATM PIN
Internet banking password
Card PIN
CVV beyond what is required by the payment provider during transaction processing
Payment providers may have their own privacy policies and terms.
4. Cookies
We may use cookies and similar technologies to:
Keep users logged in
Remember preferences
Maintain sessions
Improve website functionality
Understand website traffic
Detect suspicious activity
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers when required to operate our services, including:
Payment gateway providers
Hosting and infrastructure providers
SMS/email/communication providers
Technical and security service providers
Customer-support providers
Professional advisers where necessary
We may also disclose information where required by applicable law, lawful government requests, court orders, or to protect the rights, safety, and security of R2 Lottery, users, or others.
We do not intend to sell your personal information to third parties.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security.
Users are responsible for keeping their account credentials and OTPs confidential.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing our services
Maintaining transaction records
Resolving disputes
Preventing fraud
Meeting accounting requirements
Complying with applicable legal and regulatory obligations
When information is no longer required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal data, including the ability to:
Request information about your personal data
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Raise a complaint regarding the processing of your personal data
India's notified DPDP Rules specifically contemplate mechanisms for withdrawing consent and exercising applicable rights.
To submit a privacy request, contact us using the details provided below.
9. Children's Privacy
Our services are intended only for users who are legally permitted to use the relevant services under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that information belonging to a child has been collected improperly, please contact us.
10. Responsible Use
Users must provide accurate information when registering or making transactions.
Users must not:
Use another person's identity
Create fraudulent accounts
Attempt unauthorized transactions
Manipulate lottery/game systems
Use the website for unlawful purposes
We reserve the right to suspend or terminate accounts involved in suspected fraud, abuse, or unlawful activity, subject to applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, payment services, social-media platforms, or other services.
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us:
R2 Lottery / R2 Mini Mart
Email: [your email address]
Phone/WhatsApp: [your phone number]
Address: [your business address]
14. Important Legal Notice
This Privacy Policy is intended as a website privacy-policy template and should be reviewed against the actual way R2 Lottery collects and processes data, the services/payment providers you use, and the laws applicable to your operation.